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CUEAC-Unable to hear the continuous ring, it just rings once and stops.

I have configured the CUEAC server and below are the details of it:

CUEAC Administration Version: 3.1.1.133

CUEAC Console Version: 3.1.1.511

When we get a call on the console, it rings only once instead of continuously ringing, even if the call is on the queue and not answered.(The problem is Intermmitent, sometimes if we close and login again it rings continuously for the first time, then again the same problem continues)

Tried checking with other systems also, the problem remains the same.

I tried doing the Ring settings on the Console ->Preferences, but still no progress.

Pls. suggest if anything more needs to be done.

rgds,

Gifton

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

Re: CUEAC-Unable to hear the continuous ring, it just rings once

Hi Marcus,

It sounds like this bug

CSCtc84599 Bug Details Bug #1 of 2 | < Previous            | Next >

Operator console rings only once for incoming calls
Symptom:
Operator console rings only once for incoming calls

Conditions:

After upgrading to CUBAC 3.1.1.5, only the first call to the operator console will ring through the speakers until the operator picks up. All subsequent calls will ring through the speakers only once although the call still shows as being in queue.

Call handling is still working, but when you have more agents the other agents may not realize that there is calls waiting in queue.

Restarting the client console will allow the first call to work as above, but all subsequent calls will fail, so not really feasable as a workaround.


Workaround:
None

Further Information
The above issue is also seen in CUEAC 3.1.1.5.
Status
Fixed             

Severity        
1 - catastrophic


Last Modified
In Last 3 Days        

Product
Cisco Unified Attendant Consoles         

Technology


1st Found-In
3.1(1.5)       
           
Fixed-In
Release-Pending

Hope this helps!

Rob

Please support CSC Helps Haiti

https://supportforums.cisco.com/docs/DOC-8895

https://supportforums.cisco.com/docs/DOC-8727

3 REPLIES
New Member

Re: CUEAC-Unable to hear the continuous ring, it just rings once

I have the same issue, did you find a solution?

Regards,

Marcus

Hall of Fame Super Red

Re: CUEAC-Unable to hear the continuous ring, it just rings once

Hi Marcus,

It sounds like this bug

CSCtc84599 Bug Details Bug #1 of 2 | < Previous            | Next >

Operator console rings only once for incoming calls
Symptom:
Operator console rings only once for incoming calls

Conditions:

After upgrading to CUBAC 3.1.1.5, only the first call to the operator console will ring through the speakers until the operator picks up. All subsequent calls will ring through the speakers only once although the call still shows as being in queue.

Call handling is still working, but when you have more agents the other agents may not realize that there is calls waiting in queue.

Restarting the client console will allow the first call to work as above, but all subsequent calls will fail, so not really feasable as a workaround.


Workaround:
None

Further Information
The above issue is also seen in CUEAC 3.1.1.5.
Status
Fixed             

Severity        
1 - catastrophic


Last Modified
In Last 3 Days        

Product
Cisco Unified Attendant Consoles         

Technology


1st Found-In
3.1(1.5)       
           
Fixed-In
Release-Pending

Hope this helps!

Rob

Please support CSC Helps Haiti

https://supportforums.cisco.com/docs/DOC-8895

https://supportforums.cisco.com/docs/DOC-8727

Cisco Employee

CUEAC-Unable to hear the continuous ring, it just rings once and

This was indeed a bug, it has now been fixed.

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