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Silver

CUOM Cisco Unified Operations Manager Experts?

Hi,

Are there any CUOM experts out there?

Is there a way to tell CUOM not to log an event for a "Service Down" on a particular callmanager server, when that service is supposed to be down?

i.e. Subscriber does not run CDRInsert service.. but CUOM likes to alert me to the fact that it is not running.

Also if anyone has any good tips on how to get the most out of CUOM it would be appreciated!

Cheers,

Tim.

2 REPLIES
Silver

Re: CUOM Cisco Unified Operations Manager Experts?

The operationallyDown event for voice ports in routers are being cleared even though the port continues to be down.

Operations Manager only sends an operationallyDown alarm if the operating status (the OperStatus for this router) is in one of the following states:

Down (2).

Testing (3) (If not suppressing testing-related alarms).

If, during a polling cycle, the ifOperStatus is Down (2), the alarm is generated. If, during the next polling cycle, the ifOperStatus is Dormant (5), the operationallyDown alarm is cleared because it is not Down (2) or Testing

Related bug: CSCsb87389.

New Member

Re: CUOM Cisco Unified Operations Manager Experts?

You can go to Detailed Device View for a CUCM by right clicking the CUCM in Service Level View. Then you go the "Voice Services" on the left. Then you can change the managed state to false for the services you do not want CUOM to monitor. A helpful document for CUOM is the deployment best practices guide located at the following link.

http://www.cisco.com/en/US/products/ps6535/products_installation_and_configuration_guides_list.html

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