Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

CUPC login fails

CUPC 7.0(1.13056) client fails to download the firmware load from CUCM 7.0.1.21007-1. The latest device pack is installed (7.0.1.21014-1).

The CUPS version is 7.0.1.10000-28

The 'LDAP' and 'Logon Server' system status is green in the CUPC server health window, the rest of them are red or grey.

Extract from the CUPC client log:

2009-01-27 15:59:31,475 [0x000004c0] ERROR LCMiddleware - (MWMSG_CFGMGR_PARSEFAILED) TFTPConnectionImpl::connect() - Failed to download UPC712.cnf.xml

2009-01-27 15:59:31,475 [0x000004c0] DEBUG LCConnection - CALLMANAGER_TFTP reportResult(DISCONNECTED): reason=UNREACHABLE, functionality=NONE

Please advise anyone..

Cheers,

1 ACCEPTED SOLUTION

Accepted Solutions
Red

Re: CUPC login fails

If file not found, obviously you haven't configured your UPC device on CUCM yet.

Go to CUCM > Device > Phone. Add a new phone. Phone type: Cisco Unified Personal Communicator. Device name: UPC712.

Thanks!

Michael

5 REPLIES
Red

Re: CUPC login fails

It looks like connectivity issue.

Try this on the PC:

1) Open a command prompt

2) tftp -i get UPC712.cnf.xml

Where is the IP of TFTP (CUCM)

If you cannot download that file, it must be network connectivity issue.

For more troubleshooting tips, see:

http://www.lulu.com/content/5552336

And my blog:

http://htluo.blogspot.com/

Michael

New Member

Re: CUPC login fails

tftp -i get UPC712.cnf.xml

the response is 'Error on server: File not found'...

There is a similar error when monitoring the TFTP service using RTMT, UPC712.cnf.xml is clearly missing on the CUCM.

The installed CUCM release is Engineering Special 7.0.1.21007-1, the latest release on CCO still seems to be 7.0.1.11001-8.

I might just open a TAC case as i dont have any good ideas left..

Red

Re: CUPC login fails

If file not found, obviously you haven't configured your UPC device on CUCM yet.

Go to CUCM > Device > Phone. Add a new phone. Phone type: Cisco Unified Personal Communicator. Device name: UPC712.

Thanks!

Michael

New Member

Re: CUPC login fails

Thats it, thanks Michael! I did have a UPC configured but with a slightly different name. Nice blog by the way, just added it to my favourites..

Regards,

New Member

CUPC login fails

Hello Michael, I have an issue with CUPC 7, "login failed. Make sure your username and password are correct". I already run the troubleshooter diagnostic on CUPS and everything is green checked, also the CUCM Publisher Configuration and everything is successful and connected, green check too.

I have already reset the Tomcat service, actually the whole server but still got the same error.

I downloaed the logs from CUPC and found this:

2012-02-13 16:55:52,492 [0x000021e8] ERROR LCMiddleware - (MWMSG_EIM_SOAPLOGINFAILED) Failed to log in to SOAP server https://10.32.13.3/EPASSoap/service, The username/password entered is invalid.

2012-02-13 16:55:52,493 [0x000021e8] DEBUG LCConnection - CUPS_CONFIG setReason(): [REFUSED] --> [INVALID_CREDENTIALS]

My credetentials are fine, I already got login in CUPS user web page and CUCM user webpage.

I have downloaded the

Cisco UP Client Profile Agent" logs and "Cisco Tomcat Security" logs

but I can't find anything.

please any help ??

Presence  7.0.5.10000-18

CUCM  7.1.3.10000-11

Best Regards

519
Views
5
Helpful
5
Replies