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CUPC show server health

I am configuration CUPS

UCM7

UPCS:System version: 6.0.2.1000-27

CUPC:7.02

I have two test accounts admin1 and admin2

when login as admin1, it shows as connected.

server health:

login server:green

Phone Configuration(TFTP):green

Presence: green

Desk Phone: Partially Connected (primary)-connot connect to phone

ldap: green

when login as admin2, it shows as connected(Limited)

server health:

login server:green

Phone Configuration(TFTP):green

Presence: Disconnecting(Pending Retry)...

Desk Phone: Green

ldap: green

The two accounts should have same setup.

Appreciate any thoughts.

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