CUPC soft phone issue

[markcarat]

Hello,

I ran into an issue in setting up CUPC soft phone in CUCM.  Out standard user ID is john.doe@test.com.  However in CUCM device setting it only accept a certain format, UPCXXXXXX with a max of 12 characters in cap only.  I searched Cisco documents.  It mentioned change john.doe to JOHNDOE or john_doe to JOHNDOE but there is no mentioning of how to change an email address naming format.  I tried different combination.  None work.

Please helps.

Thanks

Mark

[htluo · Accepted solution]

In CUPC 7.x (or earlier version), you may strip any non-alphabet/non-numeric characters.  For example, if the user id is john.doe@test.com, the device name would be UPCJOHNDOETESTC.  (first 12 characters after stripping).

In CUPC 8.x, you may use any device name.  There's no need to match user ID.

Michael

http://htluo.blogspot.com

[markcarat]

Thank you Michael.  It is working.