I'm trying to use CUPC 8 over a VPN using Cisco AnyConnect. Everything under server health checks out fine and the communicator does connect via softphone but I'm unable to make any calls or hear anyone. Is there anything that I need to allow on the ASA to get this to work? I know for CUPC 7 we needed to do "no sip inspect" to get it to work but it looks as though CUPC uses XMPP.
Contact Center users dial out/call customers from their computers via a desktop based application like Cisco Finesse Agent / CAD (Cisco Agent Desktop) application or any other 3rd party application.As per organizational process the requirement is ...
i want share with you my setup, how i configure TMS 15.6.0 with SQL 2012:
-first of all this deployment design in LAB just for practice, my deployment contain SQL and TMS in same server if you need to install TMS in another server yo...