Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.


CUPS and Extension Mobility

Is it possible with CUPS to replicate EM, when a user logs off their device, can the CUPS client show logged off or unvailable. Is there an app which can do this?

  • IP Telephony

Re: CUPS and Extension Mobility

Following on

A user has a  CUPS Client on their P.C which shows the presence of other CUPS users, as we know If a user changes their presence state in the client to unavailable, it is replicated to other CUPS client so If I`m monitoring another CUPS client I will see the state change. We as a company make use of Extension Mobility  however CUPS does not replicate this change- it seems only Client state changes. What we are after is for the client to replicate the state of handset- any one see this ?


VIP Super Bronze

Re: CUPS and Extension Mobility

The only thing that CUPS takes from UCM for the user's presence is the On the Phone status.

Offline/Unavailable is set purely based on CUPC or IPPM not being logged; or, the user setting themselves to invisible. If this is the state the user wants to broadcast, then they should close CUPC or go invisible (appear offline).

Please remember to rate helpful responses and identify helpful or