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Community Member

CUPS upgrade 6.01 to 6.03 HTTP 404 Error

I have just upgraded CUPS 6.01 to 6.03.

When I try to access the web page (https://<ip>:8443 I get the option to go to Unified Presence Server Admin. However when I select that I get the following error message.

HTTP Status 404 - /ccmadmin/

type Status report

message /ccmadmin/

description The requested resource (/ccmadmin/) is not available.

Apache Tomcat/5.5.17

###

I can get to the /cmplatform

I have tried rebooting, no change

I have reverted back to 6.01 and all works well again, then tried migrating back to 6.03 same problem

Any ideas???

8 REPLIES
Green

Re: CUPS upgrade 6.01 to 6.03 HTTP 404 Error

Look like Tomcat is not loading properly,

did you change IP addresses by any chance?

How long are you waiting before testing?

After rebooting not all services start inmediatly.

You may open a TAC case for this one.

Community Member

Re: CUPS upgrade 6.01 to 6.03 HTTP 404 Error

I have the same problem

i upgraded CUCM from 7.0.1.11000-2 to 7.0.1.11002-4 and now i get error:

HTTP Status 404 - /ccmadmin/showHome.do

type Status report

message /ccmadmin/showHome.do

description The requested resource (/ccmadmin/showHome.do) is not available.

Apache Tomcat/5.5.17

This happens only on the CCMAdmin page, every other page works fine (cmplatform or ccmservice).

i restarted the services CCMAdmin and Tomcat and same problem..

thanks a lo for the help.

Community Member

Did restarting the services

Did restarting the services solve your problem?
Community Member

Re: CUPS upgrade 6.01 to 6.03 HTTP 404 Error

I am also experiencing the same issue with CUCM 9.0 .

But i am able to login after trying some time. So wait for sometime n try again .

Community Member

CUPS upgrade 6.01 to 6.03 HTTP 404 Error

I've ran into this on CUCM 9.0 a couple of times.

First thing I check is if my Services are running through the Unix CLI:

utils service list page

The added page command will allow you to scroll through by page or by line.

Then start what services I see are not running. It usually comes down to Cisco Tomcat so I restart it:

utils service start Cisco Tomcat

This command will also start the AXL Web Service, CAR Web Service and other various services that rely on a the Web GUI.

Community Member

CUPS upgrade 6.01 to 6.03 HTTP 404 Error

Thank you @Jscouteen01

It worked for me

Community Member

I also have this problem, am

I also have this problem, am running call manager 9.1. I have restarted the Cisco Tomcat service, reboot the machine. Yet am getting the same error.
Community Member

Problem is still persisting,

Problem is still persisting, I have now restarted all services and still no success, I am able to access the cmplatform though.
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