Can you verify that the file exists on the TFTP server that the phones are registered with. This happens a lot if you are using a two server deployment (Pub / Sub). Make sure that it is on both servers, and if you are restarting the TFTP service, that you are restarting it on the primary TFTP server that your phones are using.
I am assuming that after uploading your newly formatted files, you edited the List.xml file to point to the Desktops/320x216x16 directory for both files and uploaded the List.xml file to that directory as well.
If all of this has been verified, then the only other thing I can think of to check is the actual content of the List.xml file on the TFTP server. I recently struggled with a similar issue for the 7965 IP phone. Everything looked like it should, but it still didn't work. I came across a tidbit in one of these forums that fixed my issue.
I had done a cut and paste from one of the Cisco docs to create the List.xml file. Unfortunately, the quotation marks in that Cisco doc are a different character than what is expected and does not parse properly. To verify that the right quotation mark character was used, go to your CUCM CLI and enter the following command: file view tftp /Desktops/320x216x16/List.xml and make sure the quotation marks don't show up as garbage but that they show up as quotation marks. Once I changed my file to have the proper quotations marks, this fixed my problem.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...