Custom Greeting Using Phone for Recording (CUCX 9.1.1)
I'm running Unity Connection 9.1.1 and I am attempting to record a custom greeting for one of my users. I accidently punched in the wrong number in the Media Master Control Panel when it prompted me for a number.
I now cannot remove the stupid number to put a new one in.
I have tried removing the user and then importing the user back into the system. The Media Master Control Panel still has the wrong number stored.
How do I change the number so that I can use one of my IP phones to record the greeting?
Re: Custom Greeting Using Phone for Recording (CUCX 9.1.1)
Doesn't do anything. I tried that.
I am running Windows 8 with firefox. I thought this to be an issue with firefox, so I tried IE and Chrome. Both of those also did nothing once I selected (Options>Playback and Recording... ).
I also tried clearing my cache in my java console as well as my browser. Didn't help.
I tried changing my options, saving, and then going back in and selecting the phone as the recording device/playback device. It never prompts me for a number. It keeps attempting to contact the incorrect number.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...