I have a problem wherein the Agent puts the Customer on Hold. MoH is played from the Voice Gateway (we use Multicast MoH). During MoH if customer speaks he/she hears hi/her voice. Its resounding. Has anyone faced this issue. Even when IP Phone to IP Phone call is put on hold, the resounding is heard. I know its weired for customer to talk when he is on Hold. But we need to fix it:)
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...