Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Customer not seeing Caller ID Name (IAD2432/PRI)

I have a customer we just installed an IAD2432FSX to connect their PBX to the T1 port and they say they are not receiving the name with caller id.  They say it worked with their previous providor  I see the name and number in the debug isdn q931.

The customer is using a CudaTel PBX and configured for primary-ni2 connected to the T1 port.

In the debugs I was running (isdn q921 and isdn q931), I did notice the following:

Dec 18 13:45:57.388: ISDN Se1/0:23 Q931: SETUP pd = 8  callref = 0x0089

        Bearer Capability i = 0x8090A2

                Standard = CCITT

                Transfer Capability = Speech 

                Transfer Mode = Circuit

                Transfer Rate = 64 kbit/s

        Channel ID i = 0xA98384

                Exclusive, Channel 4

        Display i = 'JACOBY,DAVE'

        Calling Party Number i = 0x2180, '7706544182'

                Plan:ISDN, Type:National

        Called Party Number i = 0x80, '8789'

                Plan:Unknown, Type:Unknown

Dec 18 13:45:57.400: ISDN Se1/0:23 Q921: Net RX <- RR sapi=0 tei=0 nr=105

Dec 18 13:45:57.400: ISDN Se1/0:23 Q921: Net RX <- INFO sapi=0 tei=0, ns=101 nr=105

Dec 18 13:45:57.400: ISDN Se1/0:23 Q931: STATUS pd = 8  callref = 0x8089

       Cause i = 0x80E428 - Invalid information element contents

  Is this related to the problem or something completely different:

Dec 18 13:45:57.388: ISDN Se1/0:23 Q931: SETUP pd = 8  callref = 0x0089
        Bearer Capability i = 0x8090A2
                Standard = CCITT
                Transfer Capability = Speech 
                Transfer Mode = Circuit
                Transfer Rate = 64 kbit/s
        Channel ID i = 0xA98384
                Exclusive, Channel 4
        Display i = 'JACOBY,DAVE'
        Calling Party Number i = 0x2180, '7706544182'
                Plan:ISDN, Type:National
        Called Party Number i = 0x80, '8789'
                Plan:Unknown, Type:Unknown
Dec 18 13:45:57.400: ISDN Se1/0:23 Q921: Net RX <- RR sapi=0 tei=0 nr=105
Dec 18 13:45:57.400: ISDN Se1/0:23 Q921: Net RX <- INFO sapi=0 tei=0, ns=101 nr=105
Dec 18 13:45:57.400: ISDN Se1/0:23 Q931: STATUS pd = 8  callref = 0x8089
        Cause i = 0x80E428 - Invalid information element contents

What other kind of troubleshooting do I need to do to figure out if we are passing the information to the customer PBX.

Thank you,

Dave

1 REPLY
New Member

Customer not seeing Caller ID Name (IAD2432/PRI)

Hello David,

Looking at the output here, it seems that the information is passed on correctly to the remote end.

However if you still dont get the caller-id then I would recommend looking at the remote end and try to find out what is it actually expecting our router to send.

94
Views
0
Helpful
1
Replies
CreatePlease login to create content