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customer satisfaction survey with Contact center express

dear,

does anyone know how is done to have an IVR so after the agents end with the customer, the customer is transfered to a IVR menu so he can rate the attendance?

regards

1 REPLY

Re: customer satisfaction survey with Contact center express

Hi Leandro.
It can be done through Cisco Desktop Administrator configuring an action (eg. firward the call to another applycation running a survey) on hangup reference in agent desktop profile.
Please use the following link as reference.
https://supportforums.cisco.com/thread/2028389
HTH
Regards

Carlo

Sent from Cisco Technical Support iPhone App

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