Data is Absent in Reports Created by the CAR Tool (CUCM.6.X)
Data is not available for the date range. Data is available only from xx-yyy-zzzz to xx-yyy-zzzz, and no reports are generated in CUCM 6.x. I have also checked the service parameters(CDR Enabled Flag/Call Diagnostics Enabled) as given in the document but no reports are generated.I have also check the TAC Case Collection but found the resolution for CallManager version 4.x.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...