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Community Member

debug 3rd party sip endpoint

Hi

I'm facing a problem with 3rd party ip phone (Grand stream) with the CUCM v6 & CUCM v8.6

the ip phone is registered successfully but every time I choose custom ringtone from ip phone it doesnt change inspite of it appeared in the ip phone as chosen.

I need to know how to debug registration of that specific ip phone.

4 REPLIES
Community Member

Hey,Did you try to collect on

Hey,

Did you try to collect on RTMT SDL/SDI traces when you're appling the changes? Also collect TFTP traces from your servers.

 

Thanks

Community Member

thank you rafamar2 for your

thank you rafamar2 for your reply

but I already tried RTMT but when view real time traces ,there is a lot of logs appeared I cant filter it to that specific ip phone 
 

Community Member

Hi Mahmoud,You can do on this

Hi Mahmoud,

You can do on this way:

- On RTMT go to: System Tools TraceTrace Log & Central then click 

-Collect the files for SDL/SDI and TFTP

- Download it to your laptop and use Notepad++ to search on the traces using specifc phones information such MAC Address, phone extension and so on.

 

Please let me know if it will help you

 

Rgds

Community Member

HiI found good way I'd like

Hi

I found good way I'd like to share

from cisco serviceability > trace > configuration

check " Device Name Based Trace Monitoring"

then select the specific device you want to trace it

then from RMTM you will find traces for that specific ip phone

 

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