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New Member

Defaulting Phone back to main line?

Is it possible to configure a phone to default back to the main line (LINE 1) after completing a call?

We just implemented this system and out current setup we have is an Intercom line (Line 2 - No Outside calls) and their normal line (Line 1 - Outside Calls Permitted). The only issue is the users go to make a call and even they are starting to remember, it is an annoying issue that they would have to select Line 1 first before they are able to call out.

Also another quick scenario is the assistants are making calls out on the attorney's line after they have answered a call earlier. In this instance, it would be Line 2, Line 3 and Line 4 to default back to Line 1 after a completed call.

New Member

I actually found the answer,

I actually found the answer, it's an option called "Always Use Prime Line*" but is there a way to make this change for all users?

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