We have DN 0 assigned to a CCM 4.1 CTI Route Point for our greeting/operator (this appears configured correctly). The issue we are having is when internal users dial 0 to get to the operator. When a user dials 0, there is significant delay (10 seconds or so) before the call connects (we use 4-digit extensions internally). What needs to be done to allow a quicker, if not immediate, call connect when internal users dial 0?
This sounds like the classic case of digit matching overlap so there is another match somewhere in CM that begins with 0 and it waits until the inter-digit timeout expires before completing the call. Can you go to Route Plan Report and find patterns that begin with 0 and see if you have matching patterns.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...