01-15-2012 10:24 PM - edited 03-16-2019 09:01 AM
Hi,
I'v configured Auto Attendant on CME (ISR 2911) and the problem I'm facing here is a delay in playing the welcome prompt, so when i call the number 014324928 it reaches my voice-port 0/0/0 which has a connection plar opx immediate to 8080 which matches the dial-peer 8080 voip which sends it to the loopback interface of the router which again matches dial-peer 8081 and plays the script aa, please find below the configuration. There is delay of around 15 seconds after I call to when I can hear the Welcome Greeting (and the greeting starts from "for voicemail press...", so I'm assuming the greeting is starting in the middle..).
any help will be much appreciated.
Regards,
Aamer
tftp-server flash:music-on-hold.au
telephony-service
moh music-on-hold.au
application
service aa flash:app-b-acd-aa-2.1.2.2.tcl
paramspace english index 1
param number-of-hunt-grps 1
param menu-timeout 6
param handoff-string aa
param dial-by-extension-option 1
paramspace english language en
param max-time-vm-retry 2
param aa-pilot 8080
param max-extension-length 4
paramspace english location flash:
param second-greeting-time 60
param welcome-prompt en_bacd_welcome.au
param call-retry-timer 15
param voice-mail 1002
param max-time-call-retry 600
param service-name queue
!
service queue flash:app-b-acd-2.1.2.2.tcl
param queue-len 10
param aa-hunt10 5555
param number-of-hunt-grps 1
param queue-manager-debugs 1
interface Loopback0
ip address 192.168.3.1 255.255.255.0
voice-port 0/0/0
trunk-group Ladies-Lines
connection plar opx immediate 8080
description 014324928 Ladies
caller-id enable
dial-peer voice 8080 voip
destination-pattern 8080
session target ipv4:192.168.3.1
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
dial-peer voice 8081 voip
service aa
incoming called-number 8080
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
ephone-hunt 10 sequential
pilot 5555
list 1030
timeout 10
01-16-2012 03:08 AM
Do not use loopback interfaces to handle external calls. Configure the service on a pots DP configured with port.
Also, with B/ACD-aa use regulal plar, not plar opx.
Finally, you can take "debug voice application script" with "term mon" tp observe the events.
01-16-2012 05:26 AM
Thanks Paolo,
I did the following but it's the same and the debug does not tell me much, atleast I cannot read much, probably you could see something I dont. Please also have a look at the debug below....
dial-peer voice 8080 voip
destination-pattern 8080
session target ipv4:192.168.2.1
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
dial-peer voice 8081 pots
service aa
incoming called-number 8080
port 0/0/0
voice-port 0/0/0
trunk-group Men-Lines
connection plar 8080
description 044227323
caller-id enable
Router_ELM_Tabuk#
Router_ELM_Tabuk#
Jan 16 13:21:03.798: //601//TCL :/tcl_PutsObjCmd:
proc init_perCallvars
Jan 16 13:21:03.798:
Jan 16 13:21:03.798: //601//TCL :/tcl_PutsObjCmd: TCL AA: +++ B-ACD-SERVICE not registered, Starting B-ACD-SERVICE +++
Jan 16 13:21:03.802: %IVR-6-APP_INFO: TCL B-ACD: >>> B-ACD Service Started <<<
Jan 16 13:21:03.802: //601//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> B-ACD Service Started <<<
Jan 16 13:21:03.802: //601//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> Handoff String = aa <<<
Jan 16 13:21:03.802: //601//TCL :/tcl_PutsObjCmd:
proc init_perCallvars
Jan 16 13:21:03.802:
Jan 16 13:21:03.802: //601//TCL :/tcl_PutsObjCmd: TCL AA: ++ Playing Welcome Prompt and options menu ++
Jan 16 13:21:23.854: //601//TCL :/tcl_PutsObjCmd: TCL AA: +++ No option selected +++
Jan 16 13:21:47.606: //601//TCL :/tcl_PutsObjCmd: TCL AA: +++ No option selected +++
01-16-2012 07:00 AM
B-ACD starts playing regularly. You can add "debug vpm signal" to track the sequence of events from FXO answer, CLID collection (if successful), start of prompt playing.
01-27-2012 10:50 PM
Thannk you for your suggestions Paolo, I managed to sort out the issue the problem was the syntax one of the parameters within the AutoAttendant Script
Within the AutoAttendant Script "Service aa"
application
service aa
param welcome-prompt _bacd_welcome.au
earlier it was:
param welcome-prompt en_bacd_welcome.au
I just removed the en and it worked great....
thank you for your support
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