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New Member

Delay in playing welcome greeting - CME Auto Attendant

Hi,

I'v configured Auto Attendant on CME (ISR 2911) and the problem I'm facing here is a delay in playing the welcome prompt, so when i call the number 014324928 it reaches my voice-port 0/0/0 which has a connection plar opx immediate to 8080 which matches the dial-peer 8080 voip which sends it to the loopback interface of the router which again matches dial-peer 8081 and plays the script aa, please find below the configuration. There is delay of around 15 seconds after I call to when I can hear the Welcome Greeting (and the greeting starts from "for voicemail press...", so I'm assuming the greeting is starting in the middle..).

any help will be much appreciated.

Regards,

Aamer

tftp-server flash:music-on-hold.au

telephony-service

moh music-on-hold.au

application

service aa flash:app-b-acd-aa-2.1.2.2.tcl

  paramspace english index 1

  param number-of-hunt-grps 1

  param menu-timeout 6

  param handoff-string aa

  param dial-by-extension-option 1

  paramspace english language en

  param max-time-vm-retry 2

  param aa-pilot 8080

  param max-extension-length 4

  paramspace english location flash:

  param second-greeting-time 60

  param welcome-prompt en_bacd_welcome.au

  param call-retry-timer 15

  param voice-mail 1002

  param max-time-call-retry 600

  param service-name queue

!       

service queue flash:app-b-acd-2.1.2.2.tcl

  param queue-len 10

  param aa-hunt10 5555

  param number-of-hunt-grps 1

  param queue-manager-debugs 1

interface Loopback0

ip address 192.168.3.1 255.255.255.0

voice-port 0/0/0

trunk-group Ladies-Lines

connection plar opx immediate 8080

description 014324928 Ladies

caller-id enable

dial-peer voice 8080 voip

destination-pattern 8080

session target ipv4:192.168.3.1

dtmf-relay h245-alphanumeric

codec g711ulaw

no vad

dial-peer voice 8081 voip

service aa

incoming called-number 8080

dtmf-relay h245-alphanumeric

codec g711ulaw

no vad  

ephone-hunt 10 sequential

pilot 5555

list 1030

timeout 10

  • IP Telephony
4 REPLIES
Hall of Fame Super Gold

Delay in playing welcome greeting - CME Auto Attendant

Do not use loopback interfaces to handle external calls. Configure the service on a pots DP configured with port.

Also, with B/ACD-aa use regulal plar, not plar opx.

Finally, you can take "debug voice application script" with "term mon" tp observe the events.

New Member

Delay in playing welcome greeting - CME Auto Attendant

Thanks Paolo,

I did the following but it's the same and the debug does not tell me much, atleast I cannot read much, probably you could see something I dont. Please also have a look at the debug below....

dial-peer voice 8080 voip

destination-pattern 8080

session target ipv4:192.168.2.1

dtmf-relay h245-alphanumeric

codec g711ulaw

no vad

dial-peer voice 8081 pots

service aa

incoming called-number 8080

port 0/0/0

voice-port 0/0/0

trunk-group Men-Lines

connection plar 8080

description 044227323

caller-id enable

Router_ELM_Tabuk#

Router_ELM_Tabuk#

Jan 16 13:21:03.798: //601//TCL :/tcl_PutsObjCmd:

proc init_perCallvars

Jan 16 13:21:03.798:

Jan 16 13:21:03.798: //601//TCL :/tcl_PutsObjCmd: TCL AA: +++ B-ACD-SERVICE not registered, Starting B-ACD-SERVICE +++

Jan 16 13:21:03.802: %IVR-6-APP_INFO: TCL B-ACD:  >>> B-ACD Service Started <<<

Jan 16 13:21:03.802: //601//TCL :/tcl_PutsObjCmd: TCL B-ACD:  >>> B-ACD Service Started <<<

Jan 16 13:21:03.802: //601//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> Handoff String = aa <<<

Jan 16 13:21:03.802: //601//TCL :/tcl_PutsObjCmd:

proc init_perCallvars

Jan 16 13:21:03.802:

Jan 16 13:21:03.802: //601//TCL :/tcl_PutsObjCmd: TCL AA: ++ Playing Welcome Prompt and options menu ++

Jan 16 13:21:23.854: //601//TCL :/tcl_PutsObjCmd: TCL AA: +++ No option selected +++

Jan 16 13:21:47.606: //601//TCL :/tcl_PutsObjCmd: TCL AA: +++ No option selected +++

Hall of Fame Super Gold

Delay in playing welcome greeting - CME Auto Attendant

B-ACD starts playing regularly. You can add "debug vpm signal" to track the sequence of events from FXO answer, CLID collection (if successful), start of prompt playing.

New Member

Delay in playing welcome greeting - CME Auto Attendant

Thannk you for your suggestions Paolo, I managed to sort out the issue the problem was the syntax one of the parameters within the AutoAttendant Script

Within the AutoAttendant Script "Service aa"

application

service aa

param welcome-prompt _bacd_welcome.au

earlier it was:

param welcome-prompt en_bacd_welcome.au

I just removed the en and it worked great....

thank you for your support

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