our phones are having a delay. It was taking so long that the transfers were getting disconnected. We will pick up the phone for an incoming call and it takes a while before the other person hears your voice between 4-6 seconds
we have CCM 5.X
a 2851 with MGCP
the show controllers t1 is clean, no slips , no errors
For what it's worth -- This was one (of many) symptoms we were experiencing when our publisher hard drive was going south and subsequently needed to be replaced. The CPU was spiking (90-100) every 3-4 seconds and freezing the pub. Another related symptom was a delay in connecting to vm ports when checking voicemail.
We are experiencing a similar problem. The only difference being is that we have 2 BRI lines coming into the 2821 and it happens on every second call. I have checked with BRI supplier and have them run checks and they have come back saying everything is ok.
I'm trying to check the statistics on the call. when the problem happens. I asked the user to press the '?' button twice to check the delay and jitter average. I already check the QoS. I'm monitoring the servers for any high cpu utilization as well. We will have to sniff both ends and check the CCM detailed trace to check if there is any delta in the delay when the call is actually connected and when it starts sending audio
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...