I am VERY new to CME/CUE and VERY VERY frustrated. Does anyone have any ideas how to reduce the 4 second delay between when a call is not answered (on CME) and is sent to CUE? Please advise. Any assistance would be appreciated. Thanks.
Sorry, maybe I was not clear enough. If I am not mistaken, the timeout has to do with how many seconds it stays ringing at the phone (some relationship to ring cycles). My issue is that the phone rings at the phone and when it leaves to voice mail it is a full 4 seconds before the voice mail greeting plays. Is there any way to manipulate something that would make this fairly immediate?
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...