Can anyone tell me how to delete DLU's from CUCM 7.1(5) ?
I have recently rebuilt a CUCM 7.1(5) Publisher using a DRS Backup offline ready to move into Production as part of a Cluster move project and received a new Licence file from Cisco Licensing which "rehomed" the original licenses to the new Publisher MAC address. I loaded this license onto the Publisher and it has doubled the DLU and Licensed Server count !!
As this server is offline, I have deleted all licenses files, restarted the License Manager Service and even rebooted the server but the DLU's and Server licenses still show in the License Report and still double the customers entitlement.
How can I reset all License counts to zero so I can reload the new license file and have the Publisher showing the correct license entitlement ?
Note that at this time, there is no upgrade planned to CUCM 9.x therefore any solution using ELM is not applicable.
yes I did that and no license files are showing on the server through the CLI and in the Licence Upload menu in CUCM Admin GUI. As far as I can see there are no license files at all on the server yet the License Unit Report shows 1000's of DLU and currently 12 Servers !!!
As you have already tried restarting the server as well i will suggest opening a TAC case as i have seen such instances where licenses need to be deleted from root and only TAC can provide root access.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.