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New Member

Design Question

I have a CM system set up for a school. During normal hours a call to the main number is diverted to unity which gives the user a list of options that will transfer them to different numbers.

Out of hours a call the main number is diverted to a message that informs them the school is closed

When the school is on holiday I need all calls to the main number to go to a message that informs them it?s a school holiday-

I can?t use time of day routing as this does not take into account dates, I could use a schedule in unity but this would only send the user to the close message for the call handler and still let them press the options for the various transfers.

I currently set this manually by changing the called number on the translation pattern which is then matched against a different routing rule in unity. I was hoping there might be an automatic way of doing this if I was given the dates

Any suggestions welcome-thanks

1 REPLY
New Member

Re: Design Question

ignore me I just found the ignore caller input check box under the closed greeting

:(

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