01-30-2007 03:49 AM - edited 03-14-2019 07:47 PM
Cisco desktop agent is able to log in but as soon as a call is taken their status changes to not ready and stays as not ready when the call ends.
01-30-2007 03:54 AM
Hi,
You can set up in IPCC Express if you would like that the agent reamins in 'Not Ready' state after the call or it changes to 'Ready' state.
Even, you can set up a 'Wrap Up' state after the call, but it depends on ypu IPCC Express version. If you are using Standard version is not possible.
01-30-2007 04:00 AM
thanks,
This is just one particular agent. We would like her to return the the ready status. We are using IPCC Express Premium
Cisco Application Administration - 4.0(4)_Build140
Any ideas would be great!
02-19-2007 03:59 PM
Hi,
I currently have the same issue but with all of my agents and it doesn't matter if it is by ussing IP Phone Agent or Cisco Agent Desktop.
What can be causing the issue.
Best Regards,
Claudio Rivas.
02-19-2007 04:57 PM
Hi, i taked a review and we have a CCS problems, try 2.
Regards,
Claudio Rivas.
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