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nac
New Member

Desktop agent status changes to not ready when a call is taken

Cisco desktop agent is able to log in but as soon as a call is taken their status changes to not ready and stays as not ready when the call ends.

4 REPLIES
Gold

Re: Desktop agent status changes to not ready when a call is tak

Hi,

You can set up in IPCC Express if you would like that the agent reamins in 'Not Ready' state after the call or it changes to 'Ready' state.

Even, you can set up a 'Wrap Up' state after the call, but it depends on ypu IPCC Express version. If you are using Standard version is not possible.

nac
New Member

Re: Desktop agent status changes to not ready when a call is tak

thanks,

This is just one particular agent. We would like her to return the the ready status. We are using IPCC Express Premium

Cisco Application Administration - 4.0(4)_Build140

Any ideas would be great!

New Member

Re: Desktop agent status changes to not ready when a call is tak

Hi,

I currently have the same issue but with all of my agents and it doesn't matter if it is by ussing IP Phone Agent or Cisco Agent Desktop.

What can be causing the issue.

Best Regards,

Claudio Rivas.

New Member

Re: Desktop agent status changes to not ready when a call is tak

Hi, i taked a review and we have a CCS problems, try 2.

Regards,

Claudio Rivas.

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