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Detecting use of "End Call" softkey.

Does anyone know if it is possible to detect the use of the "End Call" softkey function to hang up on a caller? We have some call center agents abusing this function... Trace files perhaps?

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Green

Re: Detecting use of "End Call" softkey.

Correct, it appear in ccm SDI and SDL trace files.

You may look for:

softKeyEvent=9(EndCall) in SDI trace.

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