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New Member

device pack 9.1.2.12028-1 bug?

Hello,

 

Installed device pack device pack 9.1.2.12028-1 last week. Now I am getting complaints from 7962 users with headsets stating that while in headset mode they cannot transfer a call. They are stating that when they press the transfer button it simply puts the person on hold with no ability to dial digits.

If I take them out of headset mode the transfer feature returns.

If I downgrade from SCCP42.9-3-1SR4-1S to SCCP42.9-3-1SR2-1S transfer functionality retuns in headset mode.

 

Any ideas? Or is this a bug?

  • IP Telephony
1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

Hi there, I'm not sure how

Hi there,

 

I'm not sure how this is marked as "fixed" .....crying

 

Problems transferring/answering calls when using headset with 79XX phone
CSCun26289
 
Symptom:
- When a user attempts to transfer a call, the original call is placed on hold, but the user is not able to dial the transfer destination.
- When a user already has an active call on their phone, they are unable to answer a new incoming call. The original call is placed on hold, and the new call is simply disconnected.

Conditions:
- Using a headset with a 7900 series phone
- Running firmware 9.3(1)SR4

Workaround:
- Do not use a headset
- Rollback to 9.3(1)SR3 or earlier
 
 
Cheers!
Rob
"May your heart always be joyful And may your song always be sung May you stay forever young " - Dylan
5 REPLIES
New Member

Ok I can confirm that when I

Ok I can confirm that when I downgrade the phone from SCCP42.9-3-1SR4-1S to SCCP42.9-3-1SR2-1S the transfer functionality returns.

 

 

Hall of Fame Super Red

Hi there, I'm not sure how

Hi there,

 

I'm not sure how this is marked as "fixed" .....crying

 

Problems transferring/answering calls when using headset with 79XX phone
CSCun26289
 
Symptom:
- When a user attempts to transfer a call, the original call is placed on hold, but the user is not able to dial the transfer destination.
- When a user already has an active call on their phone, they are unable to answer a new incoming call. The original call is placed on hold, and the new call is simply disconnected.

Conditions:
- Using a headset with a 7900 series phone
- Running firmware 9.3(1)SR4

Workaround:
- Do not use a headset
- Rollback to 9.3(1)SR3 or earlier
 
 
Cheers!
Rob
"May your heart always be joyful And may your song always be sung May you stay forever young " - Dylan
New Member

I think this is a fantastic

I think this is a fantastic workaround: - Do not use a headset

 

Really?

Hall of Fame Super Red

Hi there, Tell that

Hi there,

 

Tell that "workaround" to your users laugh probably won't fly I'm guessing!!

 

I might open a TAC case to see if they have a "fixed-in" version available for special download.

 

Cheers!

Rob

"May your heart always be joyful And may your song always be sung May you stay forever young " - Dylan
New Member

I know this is 4 months old,

I know this is 4 months old, but I just wanted to follow up. Had the same issue on 79XX phones with headsets, today.

Opened a support ticket with TAC, received a fixed firmware version.

The Cisco Caveat Id for this issue is:

CSCun26289

Problems transferring/answering calls when using headset with 79XX phone

 

The updated version is SCCP45.9-3-1ES27S

The 'transfer' seems a little off still, but it does work. The headset almost disconnects, then immediately reconnects. Seems to add about 2 seconds to the transfer time once users are used to the issue.

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