I have call manager 6.0 and varity of series ip phones . i face a problem with some ip phones, when i called to another ip phone i listen to the ring but when the handset is up i didn't listen to any thing . it is repeat with many ip phones . Please advise me
Sounds like a one-way audio issue. Because the phones use one protocol for call control (TCP) and a different protocol for the actual voice traffic (RTP/UDP), it is possible (and unfortunately quite common) for a firewall, NAT, or VPN to block or interfere with one (usually the RTP) and allow the other. So you can make and receive calls, but cannot be heard by the far end.
So the question is, where are these phones located and what networking equipment is between them? Make special note of any Network Address Translation and/or any private address space in use.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...