What is the best way to introduce dial by extension into an upfront prompt. Right now I have the opening greeting working with Unity Cx and dial by name but need dial by extension capabilities as well.
You should have Unity connection. I assume you have an Auto Attendant Call handler setup with an option to Dial by name like Press 1...and you want to do Dial by Extension.
Dial by Extension should be enabled by default. You should be able to call the AA and just try dialing an extension..You want to make sure that Allow Caller Input is selected in the Greeting for the Call Handler...
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...