Dial-Out the Phone number pause for 6 seconds then dial the remaining digit as a DTMF.
I have integrateged Cisco-Genensys through CTI application user and the integration is working fine.
Here in Genensys , Genesys dials like this "xxxxxxxxAAAAAAyyyy" where xxxxxxxx is phone number of the customer, yyyy is the extension number of the customer and AAAAAA is the saparator between phone number and extension number.
Genesys dials the whole string like "xxxxxxxxAAAAAAyyyy" and passed it as blind transfer to Cisco Call Manager, and I have created 1 translatation pattern in Voice Gateway which translates AAAAAA to ",,,,,,". and there is 1 SIP Trunk beween CUCM and Voice Gateway, in Voice Gateway i made dial-peer configuration below
dial-peer voice 1003 pots destination-pattern xxxxxxxx,,,,,,XXXX direct-inward-dial port 0/0/1:15 forward-digits all ,
Now the objective is to dial-out xxxxxxxx then wait for 6 seconds (since there is 6 "," in the dial-peer) and then send XXXX as a DTMF (caller entered digits). But as per the presnt configuration it is not able to connect the call and call drops.
Please let me know how to achive this, what else configuration is left in Voice Gateway and CUCM.
Re: Dial-Out the Phone number pause for 6 seconds then dial the
The dial-peer configuration you have is suitable for fxo/fxs port where it takes "," is pause. But this is not valid for PRI. Because, with PRI, digits are sent in the ISDN setup message. So whole digits will be sent as called number.
You wont be able to acheive this on a gateway via PRI unless you use tcl script.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
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