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570
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Dialing 0 from Metting Place Express

mightyking
Level 6
Level 6

Hello Folks,

I am trying to dial 0 for the assitance but I receive a message stating " Your call could not be placed". I am pretty sure it's something about Partition/CSS but I don't seem to be able to figure it out. Here're some ditails:

MPE main number = 8800

Partition: PT-Special-Numbers

0(zero)is a translation pattern which gets transfered to 8000 for the receptionist. When I dial 8000 from the MPE it works but not the "0"

Partition:PT-Special-Numbers

CSS: CSS-Transaltion.

CSS-Translatin contains:

PT-PSTN

PT-Phones

PT-Special-Numbers

End users:

Partition: PT-Phones

CSS: CSS-Device

CSS-Device contains:

PT-Phones

PT-Special-Numbers

PT-PSTN (for outbound calls)

End users are able to dial any extensins or 10 digits number in and out to/from meeging place Express. The only option which is not working is dialing 0 for assistance. And I know it's becaue 0 is a translation Pattern but I don't understand why it's not working. Thank you all for shading some lights.

Thanks,

15 Replies 15

Rob,

please see if you can help me with the following issues too.

I have two remaining issues with MPE:

1)I have configured the phone view for the Meeting Place Express but everytime I try to access the service using my phone (7971) I receive a message stating "You are not authorized to view this page due to an incorrect UserID/Password pair or your authorization has been expired". It doesn't even give me the chance to enter the UserID and Password.

The following is the URL that I am using in the phone services for the MPE:

http://10.X.X.15:8080/MPAPI/ipphone/login?serverhost=10.X.X.15:8080

2)I am able to access the meetingplace administration page from outlook to schedule a meeting but when I press the "save and close button" from outlook calander, I receive a new page explaining the possible causes of the miscommunication between the outlook and MPE. Please find the error page in attachment. Could you please let me know if I am missing anything? I verified all configs regarding the error page and they are all good. Your help is as usual appreciated.

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