Dialing outside PSTN operator

[James Gladwell]

I am on CUCM 8.6 and needing to setup a way to contact the "public" operator.

Right now, when I dial 0, it rings to the in-house PBX, and there is a desire to be able to contact the regular outside operator.

[Sreekanth Narayanan]

Can you describe your setup a bit more?

What is the call flow from the IP phone to CUCM to the PBX? How is the public operator (I'm guessing PSTN) connected to the internal network?

Thanks

[James Gladwell]

PSTN is accessed by a PRI on a 2911

[Sreekanth Narayanan]

Ok, so there must be a translation pattern or route pattern that is configured on the CUCM Call Routing settings, which converts the '0' to the in-house PBX number.

If it's a route pattern, you will have to change the device to which the route pattern is pointing to. Right now, it would be pointing to the in-house PBX connection.

[James Gladwell]

Yes, there is a translation pattern that translates "0" to 64026, the CTI route point for the Attendant Console that our in-house PBX uses.

Is there no way to get an outside operator and still maintain that translation pattern?

[Jaime Valencia]

Yes, just configure another TP to point to the PSTN, you cannot use 0 as it's already used for the CTI RP, you'll need to use another digit/dialing string.

If you want to use 0 for both, you'll need to use partitions and define who will dial 0 and be routed to AC, and who will be routed to PSTN. They cannot have both.

[rm760]

I have used *0 (asterisk and 0) in the past to get around this limitation..  Users dialing "0" are directed to the internal operator, and those dialing "*0) are directed to the PSTN operator.