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New Member

Dialling from 7960 - speed dial works, manual dial fails

Hi, i've got an issue on a dialling a particular number from 7960 phones. When i dial a speed dial setup with the number 9121000 i hit the correct route pattern and the the 9 is stripped and an external call is placed to 121000 through my gateway.

if i dial 9121000 manually the call fails, and the 7960 display looks like its attempting to the 4 digit internal number 1210

I can't work out why this would work differently through speed dial and manual dial - any ideas?

thanks in advance for any hints

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1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Silver

Dialling from 7960 - speed dial works, manual dial fails

This is because you have overlapping pattern i.e. TP or RP, DN extension, etc with urgent priority set on it.  Locate it and disable urgent priority.

HTH,

Chris

3 REPLIES
Hall of Fame Super Silver

Dialling from 7960 - speed dial works, manual dial fails

This is because you have overlapping pattern i.e. TP or RP, DN extension, etc with urgent priority set on it.  Locate it and disable urgent priority.

HTH,

Chris

New Member

Dialling from 7960 - speed dial works, manual dial fails

Thanks for the quick reply Chris, thats fixed the problem.

Hall of Fame Super Silver

Re: Dialling from 7960 - speed dial works, manual dial fails

Great, please mark ideation as answered.

Sent from Cisco Technical Support iPhone App

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