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DID not displayed when call is forwarded.

faizal_vi
Level 1
Level 1

‎11-21-2010 09:59 PM - edited ‎03-16-2019 02:02 AM

Hi,

I have a CCME setup. All the extension are using DID numbers. When I forward the calls coming into the any of the DID numbers to an external number, I  am unable to see the exact caller id ie the DID number from which the call got forwarded. Instead it is showing the board number. It is showing the correct number when call is made normally.

Faizal

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Felipe Garrido
Cisco Employee
Cisco Employee

‎11-22-2010 07:43 AM

Is the call being forwarded out a SIP trunk, ISDN circuit or FXO port? To verify, you see the DID of the IP phone not the original calling party?

-Felipe

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