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Community Member

Difference

Hi All,

What exactly is the difference between CTI ports & CTI Route points?

regds,

aman

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Silver

Re: Difference

Aman,

Think about a IPCC solution, people dial the cti route point to access an application, cti port is what answers the call and provides treamtment, basically a virtual phone that connects to the calling device (IP session between the 2).

HTH,

Chris

7 REPLIES

Re: Difference

hi there

The CTI port is actually a virtual device that allows you to create a virtual line

while with CTI route point u can use it as virtual phone to forward calls to send to voice mail, CRM and so on ..

if helpful Rate

Hall of Fame Super Silver

Re: Difference

Aman,

Think about a IPCC solution, people dial the cti route point to access an application, cti port is what answers the call and provides treamtment, basically a virtual phone that connects to the calling device (IP session between the 2).

HTH,

Chris

Community Member

Re: Difference

thanks for info

Community Member

Re: Difference

Hello Chris,

I ran across your post as I wanted to pose the same question. So if I have a remote user, who does not use IPC or even our Unity vmail, and we simply forward her company number to her home phone -- the cti port is the fitting solution here? Thanks in advance, Kelly.

Cisco Employee

Re: Difference

a CTI RP with CFA to the external number or a translation pattern work on that scenario

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Community Member

Re: Difference

I appreciate your reply. Could I bother you to go into why choose the route point over just creating the cti port/phone and CFA to external as well. I'm still not sure as to why use one over the other. -Kelly

Cisco Employee

Re: Difference

CTI ports are for 1st hand control, meaning they will take calls for another app, CUE, UCCX, UCCE, ETC.

CTI route points are merely routing as the name implies

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
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