Different OS on CUC Admin page & OS Page

[JAMES WEST]

Hi,

I have installed a new Cisco Unity Connection earlier today using OS 7.1.3.30000-1.

When l login into the CUC Administrators page, CUC show that l am running OS 7.1.3.10000-68, is this a bug? I would have thought that all OS levels would have been the same through out CUC.

I have attached a show active/inactive from the CLI and screen shots from Admin page and OS Admin page.

Any pointers would be greatly appreaciated.

Regards,

James

[David Hailey]

This is normal.  What you see on the CU Admin page reflects the application revision that is loaded for CUC.  What you see on the OS Admin page is the base platform revision that is loaded.  No worries.

Hailey

Please rate helpful posts!

[Rob Huffman]

Hey james,

Just to add a note to the great info from Hailey (+5 Hailey )

This is the bug that references this behaviour. We first saw this in the CUC 7.1 EFT

and the versioning is related to 7.1(2) but the confusing look and feel still carries over

to newer versions;

CSCtc12339 Bug Details	Bug #30 of 61 | < Previous | Next >

UC 7.1(2b)SU1 UC Application Version Very Confusing - Needs to Change.

Symptom: 7.1(2b)SU1 (UCS_Install_UCOS_7.1.2.31900-1.sgn.iso) is installed.  Under "Help", the UC Application version is reporting 7.1.2ES9.21900-9 The OS System version is reporting 7.1.2.31900-1 Latest UC ES18 doesn't get recognized as a valid upgrade file. We noticed that ES18 OS System version in the filename is lower than the currently installed version. Our confusion here is, why does 7.1(2b)SU1 come with Application version ES9 and lead you on that there is room for upgrading, while the OS level looks to be the deciding factor whether or not an upgrade will be permitted? Conditions: UC 7.1(2b)SU1 attempting to upgrade to ES higher than ES9. Workaround: Obtain UCSInstall_UCOS_ES_7.1.2.32014-1.sgn.iso or higher from TAC since this OS version is higher than SU1's and will allow you to upgrade. Documentation in the future will be amended that explains the difference between UC and CUCM OS versions to eliminate this confusion. Further Problem Description:

Status Fixed              Severity 3 - moderate Last Modified In Last Year         Product Cisco Unity Connection          Technology 1st Found-In 7.1(2)ES18                    Fixed-In Release-Pending

Cheers!

Rob

[JAMES WEST]

Thanks for getting back with your points.

In regards to this bug ID, the customer is running version 7.1.3.30000-1, do l need to upgrade this to work around the bug?

Cheers,

James

[Rob Huffman]

Hi James,

Like Hailey said..."no worries"

I only linked the bug for info purposes and I'm sorry if I muddied

the waters. I wouldn't upgrade for this reason as there is NO "fixed-in"

version. I would go to the latest 7.1(3b)su2 just for stability and bug fixes.

Here is what we show (same confusing problem);

From OS admin: 7.1.3-32900-4

From CUC admin: 7.1.3-32900-26

admin:show cuc version (my preference for accuracy)

Active version: 7.1.3ES26.32900-26

Inactive version: 7.1.2ES25.32023-25

Cheers!

Rob

[David Hailey · Accepted solution]

No worries. Definitely go with 7.1(3b)SU2. You'll see the OS admin is the base version as noted in Rob's notes (+5 to Rob). On the CUC admin page, there is a -26 suffix which also coincides with ES26 for 7.1(3).

Hailey

[JAMES WEST]

Rob/David,

Thanks for your help with this, really appreciate the help you guys give.

Cheers,

James