I have CUCM 7.1.5 and I have a problem with certain BLF's.
Subcribe CSS A is configured on all phones with lines in partition A
Subcribe CSS B is configured on all phones with lines in partition B
Certain phones with lines in partition C are configured
Subscribe CSS A has partition A and C configured
Subscribe CSS B has partition B and C configured
BLFs for lines of partion C are configured on phones with subscribe A and also I did the same for B
At the phone X with subscribe CSS B the BLF for a line in partition C works fine.
At the phone Y with subscribe CSS A the BLF for the same line in partition C doesn't work.
I tried to use subscribe CSS B on phone X and it works fine.
I also tried to use subscribe CSS A on phone Y and it doesn't work too.
I configured a new subscribe CSS C with the same partition like subscribe CSS A and configured it on phone X -> same shit
Subscribe CSS is configured on about 1000 phones.
I need some help, please!!
First i removed Partition A from CSS and the testresult was the same.
Second: I think it is a CSS and partition problem. On SubCSS B it works fine! On SubCSS A lines in partition A works. B Lines with SubCSS B do so too.
Remove all lines of partition C is not possible.
I have a 3rd party application that works via CTIManager on the same phones showing the status of line C exactly.
thanks for help!
From your Mail:
Ok so we have narrow it down to be a possible problem in partition C, since removing pt A didn't help CSS A to monitor lines in pt C.
1. Create a wacky directory number like **999** (Stars included)
2. Assign it to pt C
3. Go to the BLF Speed Dial button and monitor **999**
4. Share the results please
So I did so!
I configured **999** an my phone, an configured the BLF on my neighbours phone. He uses the same SubCSS witch doesn't work on other phones.
Unfortunatly on my neighbours phone the BLF works :-((
Ok so, **999** works on your neighbors phone. What about other extensions in partition C, configured on that person's device?
Are they the same model your phone and his'?
Do you see the BLF icon on your IP Phone? Are there any differences between the icons on the 2 devices?
The problem occures on 7941 and 7961 phones.
The Icons look the same on working and nonworking phones.
My workaround: user SubscripeCSS from working on noneworking!
Some screenshots may help:
RB36901_BLF Working for 000_VIP
RB36000_BLF Nonworking for 000_VIP, working for the other partitions
Mark I can't really see the important details from the screenshots. Are you familiar with trace files? (configuration, collection)
If so, you migth want to reproduce the problem, collect the traces and tell us what the MAC addresses, IPs and extensions are.