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Direct all calls to Music On Hold

I have a customer who wants to divert all calls directed to an attendant console pilot to divert to a Music On Hold audio service in CallManager 4.1. Thay have uploaded a file with a holiday greeting and thi needs to be played to all incoming calls.

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Cisco Employee

Re: Direct all calls to Music On Hold

You would need to send them to a pilot point with broadcast and queuing.

That's the only method for someone to call and go to MOH directly.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
2 REPLIES
Cisco Employee

Re: Direct all calls to Music On Hold

You would need to send them to a pilot point with broadcast and queuing.

That's the only method for someone to call and go to MOH directly.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Silver

Re: Direct all calls to Music On Hold

As an alternative, if they have Unity - they could have all incoming calls go to a call handler, play the holiday greeting as the CH greeting and then in the after greeting action be transferred to the AC.

HTH,

Art

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