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Direct Transfer (Dir Trfr) option while call rining in Cisco 7941G phones

Dear all,

I need a help while configuring the Dir Trfr (Direct Transfer). When the caller called the number and it start ringing, at this stage i need to transfer the call to the other party. I tried to configure with Softkey template. It showing the option but unabe to transfer.

Any Service parameter needs to be turned on ?

Normally when the called party attend the call then only the options like transfer, conference got enabled.

But I need this feature while ring-out.

Please help.

Regards

Karuna

(CCM with 4.1.3 and C7941G-GE IP Phones.)

3 REPLIES
Hall of Fame Super Red

Re: Direct Transfer (Dir Trfr) option while call rining in Cisco

Hi Karuna,

Unfortunately Direct Transfer doesn't work this way. Have a look at the usage;

Transfer two current calls to each other (direct transfer)

Scroll to highlight any call on the line and press Select. Repeat this process for the second call. With one of the selected calls highlighted, press DirTrfr. (You might need to press more to see DirTrfr.) The two calls connect to each other and drop you from the call.

From this doc;

http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_chapter09186a0080403ad0.html

The closest Feature to what you are looking for would be Immediate Divert that can divert an incoming call without answering. But this diversion is to a pre-defined Voicemail number.

Cisco CallManager Features and Services Guide, Release 4.1(3)

Immediate Divert

You will find that Immediate Divert, a Cisco CallManager supplementary service, is available for general use within the system. Immediate Divert does not require the user to log in to have the iDivert softkey available on the phone.

The call that is being diverted can be in the call offering, call on hold, or call active state. The call can be incoming or outgoing. The person on the call that is being diverted will receive the greeting of the voice-messaging system of the person who diverted the call.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803f3b88.html#wp1027525

Hope this helps!

Rob

Community Member

Re: Direct Transfer (Dir Trfr) option while call rining in Cisco

Hi,

Thanks for your reply, then my requirment is different. My client was using PBX before IPT implemented. In that they have feature of transfering calls while the called party phone start ringing, they need same feature they want in IPT also. Because the Reception console guy need to attend the incomimg call as well as if somebody requested for Outside calls(long distance).

I came to know this feature is there in Attendent console. But is there any way of achiving the same normal IP telephone.

Regards

Karuna

Hall of Fame Super Red

Re: Direct Transfer (Dir Trfr) option while call rining in Cisco

Hi Karuna,

Have you enabled the "On Hook" Transfer? Have a look at how it works;

Transfer a call without talking to the transfer recipient

Press Trnsfer and enter the target number. When you hear the call ringing, hang up **(If On Hook Transfer Enabled).

If your system administrator did not enable on-hook transfer, you must press Trnsfer again to complete the transfer. To cancel the transfer, press EndCall.

Tips

When "on-hook" transfer is enabled, you can either hang up or press Trnsfer, then hang up.

If on-hook transfer is not enabled on your phone, be aware that hanging up instead of pressing Trnsfer cancels the transfer action and places the party to be transferred on hold.

You cannot use Trnsfer to redirect a call on hold. Press Hold to remove the call from hold before transferring it

From this 4.1.3 doc;

http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_chapter09186a0080403ad0.html#wp1007824

Onhook Call Transfer

Modifications to the Call Transfer feature add the onhook (hangup) action as a possible last step to complete a call transfer. The Transfer On-hook Enabled service parameter, which enables onhook call transfer, must be set to True for onhook call transfer to succeed. If the service parameter is set to False, the onhook action ends the secondary call to the third party.

In the existing implementation, if user B has an active call on a particular line (from user A) and user B has not reached the maximum number of calls on this line, the Cisco IP Phone provides a Transfer softkey to user B. If user B presses the Transfer softkey (or Transfer button, if available) once, user B receives dial tone and can make a secondary call: user B dials the number of a third party (user C). Cisco CallManager provides a Transfer softkey to user B again. If user B presses the Transfer softkey again (or Transfer button, if available), the transfer operation completes.

With the new onhook call transfer implementation, user B can hang up after dialing user C's number, and the transfer completes. Both the existing and new implementations work in both the case of a blind transfer (user B disconnects before user C answers) and also in the case of a consult transfer (user B waits for user C to answer and announces the call from user A).

The previous implementation remains unchanged: user B can press the Transfer softkey twice to complete the transfer.

From this doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803edb46.html#wp1088627

Hope this helps!

Rob

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