Direct Transfer to Voice Mail on a phone that is forwarded
This may be an order of operation type issue but Im not sure.
We have a user who has their phone forwarded to an internal extension. When the receptionist tries to use the attendent console to transfer a call directly to that persons voice mail the option is greyed out and they cannont place any calls into that users voice mail
Im pretty sure this simply comes from the fact that the users phone is forwarded. Id like to know if there is a way around this short of adding a second extension to the phone to handle voice mails when the phone is forwarded.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
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Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...