direct transfer to voicemail for Direct Inward Dialling

[sumesh.nair]

Hi

I have a CME+CUE setup with DID numbers.Can I selectively enable direct transfer of callers to voicemail boxes of out-of-office/on-vacation users?Since DID is enabled there is no scope for the operator to transfer the call.I see guides/steps for the operator initaited direct transfer to voicemail but not much on setups that have DID.

Please suggest

Rgds

Sumesh

[Rob Huffman · Accepted solution]

Hi Sumesh,

This is usually controlled by the Call Forward All setting on the user phones. When a user is

getting ready to head out on vacation or is going to be out of the office, they will Call Forward

to the CUE voicemail Pilot# so their calls will go directly to voicemail instead of ringing x number

of times on the phone first.

Cheers!

Rob

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