I am using CUCM 188.8.131.5200-21 with Directed call park. Calls transferred to a few of these numbers get busy signals. Is there a way to see if indeed there is a call on the line, and is there a process for clearing stuck calls?
There is no inbuilt option to check if a phone is busy on callmanager like we have the commands to check the port status on gateways. You can use presence to find the status of other phones. However, if you suspect that the calls are actually stuck in the database ( as per your question ) then to clear it up you need to restart the Database Layer monitor service on all nodes. If it does not help then restart the ccm service on the node to which the phone is registered. If you are interested in RCA for the same then you will need to collect details like timestamp when the issue was reported, calling / called party info and exact call flow, detailed ccm traces and dbmon traces from all nodes to begin with.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...