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Directed Call Park Busy Out

I am using CUCM  8.5.1.11900-21 with Directed call park.  Calls transferred to a few of these numbers get busy signals.  Is there a way to see if indeed there is a call on the line, and is there a process for clearing stuck calls?

Thanks

1 REPLY
Cisco Employee

Directed Call Park Busy Out

Hi,

There is no inbuilt option to check if a phone is busy on callmanager like we have the commands to check the port status on gateways. You can use presence to find the status of other phones. However, if you suspect that the calls are actually stuck in the database ( as per your question ) then to clear it up you need to restart the Database Layer monitor service on all nodes. If it does not help then restart the ccm service on the node to which the phone is registered. If you are interested in RCA for the same then you will need to collect details like timestamp when the issue was reported, calling / called party info and exact call flow, detailed ccm traces and dbmon traces from all nodes to begin with.

HTH

Manish

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