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Community Member

Directed call park not reverting, calls disconnecting

We're running v7.1.5 cucm and I've set up a few directed call park BLF's.  Functionally, they work great.  However, when the reversion timer hits the calls are dropped rather than reverting.  Regular Call Park is reverting correctly.

Any ideas?

3 REPLIES
Hall of Fame Super Red

Directed call park not reverting, calls disconnecting

Hi Nicholas,

Have you checked the park reversion CSS for the park

numbers in question?

Cheers!

Rob

"Why do the best things always disappear " 

- The Band

Community Member

Directed call park not reverting, calls disconnecting

Yes, and the CSS is correct.  However, even with an incorrect CSS I would expect a re-order tone of some sort.  Presently the calls are just dropped after the timer expires.

Community Member

Directed call park not reverting, calls disconnecting

This function began working when I removed the "Reversion Number" from the Directed Call Park Configuration.

I believe that is where you would you put in the number to which you would like the parked call to ring to once the timer expires, but that doesn't seem to work.  Once I removed that field the calls rang back to the extension from which they were parked.

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