04-09-2010 10:40 AM - edited 03-15-2019 10:11 PM
When you have a speed dial BLF configured with a Directed Call Park number, is it possible to press this button when a call is parked on it to get the call or do you need to dial the retrieval prefix and the Directed Call Park number each time to get the call?
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04-09-2010 11:08 AM
Hi there,
Great question
Many people have wanted Directed Call Park/BLF to work this way, but
sadly it doesn't
You cannot use the BLF key to actually Pickup the Parked call, you must
dial the prefix/parking stall combination.
Cheers!
Rob
Here is a nice overview from Nat on a thread we worked on some time ago;
https://supportforums.cisco.com/message/1176491#1176491
Please support CSC Helps Haiti
04-09-2010 11:08 AM
Hi there,
Great question
Many people have wanted Directed Call Park/BLF to work this way, but
sadly it doesn't
You cannot use the BLF key to actually Pickup the Parked call, you must
dial the prefix/parking stall combination.
Cheers!
Rob
Here is a nice overview from Nat on a thread we worked on some time ago;
https://supportforums.cisco.com/message/1176491#1176491
Please support CSC Helps Haiti
04-09-2010 11:13 AM
Thanks Rob. That's kinda what I thought...maybe they'll build this capability into the button someday.
04-09-2010 12:18 PM
You are most welcome my friend
Cheers!
Rob
03-14-2011 09:51 PM
Is this supported yet without the prefix first?
08-26-2011 10:17 AM
We are currently using directed call park BLF buttons. We are able to park and retrieve by pressing the BLF buttons.
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10-17-2011 07:07 PM
Hi Stephen,
Is that done by another speed dial to retrieve the call or by using the BLF one for both?
10-17-2011 08:58 PM
with the 790 sereis phones you need 2 buttons. I hear that with the 8900 and 9900 sereis phones you can do this with 1 button. I havent had a chacne to test yet.
03-27-2012 07:46 PM
I know this is an old thread but I figured I'd post a follow-up should someone come across it. You can use a Directed Call Back BLF speed dial to answer parked calls as well. Here's what the setup looks like.
Directed Call Park DN: 5555 / pt-internal
Retrieval Prefix: 88
Create a translation pattern 5555 / pt-park-pickup where you prefix 88, and set the CSS to css-internal.
On the phone with the Directed Call Park BLF speed dial, set the device level CSS to css-park-pickup. Set the device's Subscribe CSS to css-internal so that BLF status works correctly. When the user presses the speed dial button the translation pattern will be hit and prefix the retrieval code. One other thing to be aware of, if you need to have pt-internal in the device's CSS make sure that the pt-park-pickup is higher in the list since partition order is the tiebreaker when you have equal matches.
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