Directory key is not working

[cris_jimenez]

Hi,

I'm running ccm version 4.2(1)

everytime the users try to use the Directories key to see missed calls, placed callas, etc

they get Http error 403

I check the app log on the server and I couldn't find a clue

any idea?

[Rob Huffman]

Hi Cris,

Take a look at the Directory URL in the CCM config and make sure that it is set as the CCM publisher IP address not CCM Publisher Name (DNS issue).

Directory URL can be found @

Enterprise Parameters Configuration>Phone URL Parameters>URL Directories >http://x.x.x.x/CCMCIP/xmldirectory.asp

Hope this helps!

Rob

[cris_jimenez]

Hi Rob,

The Directory URL is configured with ip address instead of the hostname, If I pull the url from the phone and copy it into a browser I don't have any problem pulling the directory.

However the ip phones doesn't have the corporate directory option anymore

thanks

[Rob Huffman · Accepted solution]

Hi Cris,

OK, did this ever work? Did it stop after an upgrade?

What model of IP Phones? What Firmware?

Let us know,

Rob

[cris_jimenez]

Rob,

I sniffed the network and found the problem

it was an ACL

removed the ACL and that fixed my issue

thank you

Cris

[Rob Huffman]

Hi Cris,

Wow, nice troubleshooting here (very good thinking) 5 points for posting back with this resolution!

Glad to be of some very small help :)

Rob