01-16-2012 01:21 AM - edited 03-16-2019 09:01 AM
Hi,
I have an incident and I dont know where to look for to resolve it, question is:
The phone model I have is the 7942. Pressing the directory, I get a list of missed, received, dialed, corporate directory and personal directory. The problem with my phone is right there, when I click on one of the options calls (received, missed or made) neither I get no records, nor I keep the numbers I calling or called.
Any idea where is the problem?
Thanks.
Solved! Go to Solution.
01-16-2012 01:41 AM
I've seen this before. Re-install the firmware on the phone.
GTG
01-16-2012 01:41 AM
I've seen this before. Re-install the firmware on the phone.
GTG
01-16-2012 01:43 AM
Let me check it,
thanks!
01-17-2012 02:04 AM
Hi Gordon
I tried to re-install and upgrade the firmware but in this case does not run do u have more ideas???
thanks!
01-17-2012 02:23 AM
Hello Ivan,
What is the CUCM version. What is the protocol used by the phone sccp / sip ?
I have come accross similar issue with my sccp phones on cucm 8.5x. I did reset the device pool for the phone and it worked.
Regards,
Karthik
01-17-2012 06:18 AM
Hi Karthik,
Thanks for your answer, version is 8.6 and a IPPhone 7942 with SCCP.
I got resolve this issue making a factory default setting and user have confirmed is running now properly.
Thanks all.
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