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directory of IPPhone 7942 fails

ivan aguilar
Level 1
Level 1

Hi,

I have an incident and I dont know where to look for to resolve it, question is:

The phone model I have is the 7942. Pressing the directory, I get a list of missed, received, dialed, corporate directory and personal directory. The problem with my phone is right there, when I click on one of the options calls (received, missed or made) neither I get no records, nor I keep the numbers I calling or called.

Any idea where is the problem?

Thanks.

1 Accepted Solution

Accepted Solutions

Gordon Ross
Level 9
Level 9

I've seen this before. Re-install the firmware on the phone.

GTG

Please rate all helpful posts.

View solution in original post

5 Replies 5

Gordon Ross
Level 9
Level 9

I've seen this before. Re-install the firmware on the phone.

GTG

Please rate all helpful posts.

Let me check it,

thanks!

Hi Gordon

I tried to re-install and upgrade the firmware but in this case does not run do u have more ideas???

thanks!

Karthik SP
Level 1
Level 1

Hello Ivan,

What is the CUCM version. What is the protocol used by the phone sccp / sip ?

I have come accross similar issue with my sccp phones on cucm 8.5x. I did reset the device pool for the phone and it worked.

Regards,

Karthik

Hi Karthik,

Thanks for your answer, version is 8.6 and a IPPhone 7942 with SCCP.

I got resolve this issue making a factory default setting and user have confirmed is running now properly.

Thanks all.

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