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New Member

directory of IPPhone 7942 fails

Hi,

I have an incident and I dont know where to look for to resolve it, question is:

The phone model I have is the 7942. Pressing the directory, I get a list of missed, received, dialed, corporate directory and personal directory. The problem with my phone is right there, when I click on one of the options calls (received, missed or made) neither I get no records, nor I keep the numbers I calling or called.

Any idea where is the problem?

Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions

directory of IPPhone 7942 fails

I've seen this before. Re-install the firmware on the phone.

GTG

Please rate all helpful posts.
5 REPLIES

directory of IPPhone 7942 fails

I've seen this before. Re-install the firmware on the phone.

GTG

Please rate all helpful posts.
New Member

directory of IPPhone 7942 fails

Let me check it,

thanks!

New Member

directory of IPPhone 7942 fails

Hi Gordon

I tried to re-install and upgrade the firmware but in this case does not run do u have more ideas???

thanks!

New Member

directory of IPPhone 7942 fails

Hello Ivan,

What is the CUCM version. What is the protocol used by the phone sccp / sip ?

I have come accross similar issue with my sccp phones on cucm 8.5x. I did reset the device pool for the phone and it worked.

Regards,

Karthik

New Member

directory of IPPhone 7942 fails

Hi Karthik,

Thanks for your answer, version is 8.6 and a IPPhone 7942 with SCCP.

I got resolve this issue making a factory default setting and user have confirmed is running now properly.

Thanks all.

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