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Community Member

Directory Search

Hi

I wanted to know what do i need to do to make a user's name show up in the corporate direcory when someone searches for them in the phone.

I just finished added 2 new users in CM and Unity and when i go to my phone to search the directory it says no record match.

2 ACCEPTED SOLUTIONS

Accepted Solutions
Community Member

Re: Directory Search

I believe that information comes from an LDAP connection in Call Manager.   In my 7.x environment I go to System -> LDAP -> LDAP Directory -> Select the proper LDAP Configuration and click the Perform Full Sync Now.

This may vary depening on your system and configuration, but posting more infomation would help.

TONY

Hall of Fame Super Red

Re: Directory Search

Hey Scooter,

In CCM 4.1 (x) it's quite likely that you are using

the built-in DC directory. Try going to;

ccmadmin page> Users> Add a new User (add your two new peeps & try the search via phone again)

Cheers!

Rob

4 REPLIES
Community Member

Re: Directory Search

I believe that information comes from an LDAP connection in Call Manager.   In my 7.x environment I go to System -> LDAP -> LDAP Directory -> Select the proper LDAP Configuration and click the Perform Full Sync Now.

This may vary depening on your system and configuration, but posting more infomation would help.

TONY

Community Member

Re: Directory Search

I have CM 4.1

Community Member

Re: Directory Search

Tony

I just check the system tab and i don't have the LDAP function like you do in 7

Hall of Fame Super Red

Re: Directory Search

Hey Scooter,

In CCM 4.1 (x) it's quite likely that you are using

the built-in DC directory. Try going to;

ccmadmin page> Users> Add a new User (add your two new peeps & try the search via phone again)

Cheers!

Rob

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