directory softkey asks for authorization

[xiaoliangyue]

when softkey of 7941 is pressed, authorization(username & password) is requested. this happenen when I deployed CCM4.1. how to resolve the issue? Thanks.

[thomas.chen]

Softkey template configuration allows the administrator to manage softkeys that the Cisco IP Phones (such as model 7960) support. Cisco CallManager supports two types of softkey templates: standard and nonstandard. Applications that support softkeys can have one or more standard softkey templates that are associated with them; for example, Cisco IPMA has the Standard IPMA Assistant, the Standard IPMA Manager, and the Standard IPMA Manager Shared Mode softkey templates associated with it. You cannot modify standard softkey templates.

Try:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00802dec88.html

[xiaoliangyue]

Thanks for reply.

I was supposed to say the "directory" button is pressed, then authorization is requested... Sorry for the mess.

This problem has been proved an issue about iusr account for IIS.