Disable MoH for specific iphones

[filiberto.aguirre]

Hi,

End user requests not to provide MoH from specific iphones when external user (from PSTN) is put on hold.

I set the command  " no multicast-moh " on those specific iphones but MoH is still listened for external users.

Should I set aditional config in order to disable MoH

CME version is 7.1

regards

[vhilario]

Filiberto:

I have a question for you, after setting the command did you issue the create cnf files, and restart the phone?

C2921-Voice(config-telephony)#create cnf-files

[filiberto.aguirre]

Hi Vhilario,

thanks for your recommendations

I have just tried that but no changes, I still listen MoH :-(

regards

[vhilario]

You might give it a try creating moh groups for those you want MOH to be played.

Check the following link.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/admin/configuration/guide/cmeadm/cmemoh.html#wp1022890

I will suggest you to do a lab recreation and test it.

[filiberto.aguirre]

thanks vhilario,

is a good option to try moh group in a lab recreation and test it.
 because end user has CME 7.1 and moh group is not supported

regards

[Carlo Poggiarelli]

Hi. You can create a custom moh group and assign it to ephone dn as workaroud. Follow this doc for more info. http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/admin/configuration/guide/cmeadm/cmemoh.html#wp1022742 HTH Regards Carlo